Delivery and Return Policy
Return & Exchange Policy:
We want you to be completely satisfied with your experience. Because we work directly with specialized vendors, our policies are designed to ensure the highest quality and efficiency in processing your orders. Please review the following terms carefully before making a purchase.
Order Cancellations:
- Before Processing: If you wish to cancel your order, you must contact us immediately. If we have not yet placed the order with our vendor, we can process a full refund for you.
- After Processing: Once an order has been officially placed and processed through our system, it cannot be cancelled or modified. At this stage, the order is committed to our vendor’s fulfillment process.
Return Policy
We do not offer returns for "change of mind" or sizing issues. Please contact us before purchasing if you have any questions regarding fit, materials, or product details; we are happy to help you make an informed decision.
- Faulty Items Only: Returns are only accepted if an item arrives faulty or damaged.
- Condition of Return: Due to our vendors' strict quality control protocols, any returned item must be in its original, unused state. This includes:
- All original packaging must be intact.
- All tags and labels must still be attached to the item.
- Inspection: Once a faulty item is received, it will be inspected to ensure it meets these requirements before a refund or replacement is authorized.
Customer Note: Because our vendors maintain such strict standards, we cannot accept returns that show signs of wear, lack original packaging, or have had tags removed. We appreciate your understanding and cooperation in helping us maintain these standards.
International Returns & Exceptional Cancellations
Please be aware that import duties, VAT, customs fees, and local taxes are not included in the item price or shipping costs. These charges are determined by your local customs authority and are the sole responsibility of the recipient.
As a general rule, our "no-cancellation and no-return" policy applies to international orders as strictly as it does to domestic ones. However, in rare instances where a return or cancellation is authorized by our team, the following conditions will apply:
- Non-Refundable Shipping: Original international shipping fees are non-refundable under any circumstances.
- Restocking Fee: A 10% restocking fee will be deducted from your total refund amount to cover the administrative and logistical costs of processing the return.
- Return Shipping Costs: Any costs associated with returning the item to us (including carrier-imposed refusal or handling fees) will be deducted from your final refund.
- Condition of Items: Just as with domestic orders, any authorized return must be in its original, unused state, with all original packaging and labels/tags still attached. We cannot process refunds for items that do not meet these strict vendor requirements.
At leysdior, we plan to get your orders to you as quickly and securely as possible. Please review our shipping practices below:
- Shipping Provider: All orders are shipped via Royal Mail.
- Service Level: We utilize a 24-48 hour tracked service.
Tracking Information: We use pre-purchased shipping labels, which allows us to generate a tracking number as soon as your order is created, please note orders take between 2-2.5 weeks to arrive, since they are replicas and take a while to make and ship
- Tracking Updates: Your tracking number will update once the item has been received by us and subsequently dispatched to the post office. Please note that if there is a delay in your tracking status updating, it is because the item is in the transit phase between these steps.
Again, please note orders take between 2-2.5weeks to arrive